Returns & Exchanges

At Southwood Christmas Shop, we want your holiday home to be perfect, which is why we offer a 30-day return window for all unused and original-packaged seasonal decor. Please note that items must be in their original condition to ensure a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Contact our holiday support team via email with your order number and the specific festive items you wish to return.

• 2.
  Prepare Your Package

  Carefully repackage your items in their original Southwood branding and protective padding to prevent damage during transit.

• 3.
  Affix Shipping Label

  Print the prepaid return shipping label provided by our team and securely attach it to the outside of your box.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned ornaments or greenery, we will process your refund within 5 to 7 business days.