Frequently Asked Questions
Everything you need to know about bringing the magic of Southwood home.
When will my holiday decor order ship?
Standard orders are processed within 2-3 business days. During the peak holiday season (November-December), please allow up to 5 business days for dispatch. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for seasonal items?
We offer a 30-day return window for most items. However, seasonal decor purchased after December 1st must be returned by December 23rd to be eligible for a refund. All items must be in their original packaging and unused condition.
Do you offer international shipping for fragile ornaments?
Yes, we ship worldwide. We use specialized double-walled boxing and premium cushioning to ensure your delicate glass ornaments and collectibles arrive safely, regardless of the distance.
What happens if my items arrive damaged?
While we pack with extreme care, accidents can happen during transit. Please contact our support team within 48 hours of delivery with photos of the damaged item and packaging, and we will issue a replacement or full refund immediately.
Are your Christmas lights energy efficient?
Absolutely. All lighting sold at Southwood Christmas Shop utilizes professional-grade LED technology, which uses up to 90% less energy than traditional incandescent bulbs and stays cool to the touch.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders quickly. You can modify or cancel your order within 2 hours of placement by contacting our customer service team via live chat or email.